Refund Policy

All products developed by The OCS Technology Group (including code repositories, database clusters, and cloud setups) are digital services. Delivery is executed electronically via code repositories or directly to client-owned server hosts. No physical shipping is required.

Clients may request cancellation of services before design blueprints or code compiling begins. Once project sprints or server configurations have officially commenced, the milestones completed up to that point are non-cancellable and non-refundable.

Refund requests are evaluated case-by-case. If an agreement is made to issue a refund before active development begins, the refund will be processed minus any transactional setup or administrative fees already incurred.

Approved refunds will be processed and credited back to the original payment source (facilitated via Cashfree or direct wire transfer) within 5 to 7 business working days, subject to the bank's processing cycles.